Reference

Privacy Policy

This Notice of Privacy Practices ("Notice") describes how health information about you may be used and disclosed and how you can get access to this information.

PLEASE REVIEW THIS INFORMATION CAREFULLY. The privacy of your health information is important.

LEGAL DUTY

We are required by various federal and state laws to maintain the privacy of your health information. We are also required to give you this Notice about our privacy practices, our legal duties and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect April 14, 2003 and will remain in effect until we replace it.

You may request a copy of our Privacy Practice Notice at any time. For more information or additional copies of this Notice, please contact the Privacy Officer at the address included in this Notice. If and when permitted by applicable law, we have the right to change our privacy practices. If this occurs, we will update this Notice accordingly.

USE AND DISCLOSURES OF HEALTH INFORMATION

We are permitted, by law, to use and disclose health information about you for reasons concerning treatment, payment and healthcare operations. Examples:

Treatment: We may disclose your health information to a physician or other healthcare provider that is providing, or will provide, treatment or other health services to you.

Payment: We may use and disclose your health information to obtain payment for services that we provide you.

Operations: We may use and disclose your health information in connection with our healthcare operations, which include the administration, planning and various other tasks to help improve the quality of these operations.

Family and Friends: We may disclose your health information to a family member, relative or a friend that has been identified by you while you are present. If you are not present, professional judgment will be utilized to determine whether a disclosure is required or in your best interest. We will only disclose information that is believed to be relevant to the person's involvement with your health care or payment related to your health care. We may also disclose your health information in order to notify such persons of your location, general condition or death.

Requirements of the Law: We may use or disclose your health information when we are required to do so by law.

Victim of Abuse or Neglect: We may disclose your health information to authorities if reasonable belief is that you are a possible victim of abuse, neglect or domestic violence. We may disclose information to the extent necessary to avert additional serious threats to your health or safety or the health or safety of others.

Public Health Activities: We may disclose your health information to public health authorities for the purpose of preventing or controlling disease or preventing injury; to alert a person who may have been exposed to a communicable disease; to report information about products and services under the jurisdiction of the U.S. Food and Drug Administration; to report information to a health oversight agency that is responsible for ensuring compliance with governmental rules and regulations, such as those implemented by governmental healthcare reimbursement programs, i.e. Medicare and Medicaid.

National Security: We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counter intelligence and other national security activities.

Appointment Reminders: We may contact you to provide you with appointment and/or supply refill reminders, such as voice messages; including essential information such as time, location and the name of the company/provider.

Worker's Compensation: We may use or disclose your health information to the extent necessary to comply with state laws relating to workers' compensation.

Disclosures Requiring your Authorization: For any reasons other than those listed in this notice, we may only use or disclose your health information with your written authorization. Your authorization must also be obtained prior to using your health information for any marketing activity.

YOUR RIGHTS TO YOUR PERSONAL HEALTH INFORMATION

Access to Record: You may have access to your health information, with limited exceptions. Requests must be in writing and submitted to the Privacy Officer at the address included in this Notice. We may charge a reasonable fee to compensate for time and materials.

Revocation of your Authorization: You may revoke your authorization to disclose your health information at any time. Such revocation must be made in writing and submitted to the Privacy Officer at the address included in this Notice.

Restriction of Information: You may request that we place restrictions on our use or disclosure of your health information. You must make your request in writing by sending a letter that specifies the type of information to be restricted and to whom the information is to be restricted from. Requests should be sent directly to the Privacy Officer at the address included in this Notice. We will consider all requests; however are not required to agree to the request. We will respond to these requests in writing.

Disclosure Accounting: You may request a list of instances in which we (or our business associates) disclosed your health information for purposes, other than treatment, payment, healthcare operations and certain other activities, for the last 6 years. You must make your request in writing by sending us a letter that specifies the type of information and the time period involved. Requests should be sent directly to the Privacy Officer at the address included in this Notice. If you request this information more than once in a 12-month period, we may charge you a reasonable fee to compensate for our time and materials.

Alternative Communication: You may request that we communicate with you about your health information by alternative means or to an alternative location. You must make your request in writing by sending a letter that specifies the alternative means or location and provide satisfactory explanation how payments will be handled under the alternative means or location you have requested. Requests should be sent directly to the Privacy Officer at the address included in this Notice.

You have the right to request that we amend your health information. You must make your request in writing by sending us a letter that explains why the information should be amended. Such requests should be sent directly to the Privacy Officer at the address included in this Notice. We will comply with your request unless we believe that the information to be amended is accurate and/or complete.

Right to Receive Paper Copy of this Notice: Upon request, you may obtain a paper copy of this notice.

QUESTIONS OR COMPLAINTS

Should you have any questions regarding this Notice or the privacy of your health information, please contact our Privacy Officer at the following address. In addition, if you are concerned that we may have violated your privacy rights, or if you disagree with a decision we have made about a request for access to your health information, a request you have made to amend or restrict the use or disclosure of your health information or a request you have made for us to communicate with you by alternative means or locations, you may file a complaint with our Privacy Officer at the following address.

Heart of America Pharmacy
Attn.: Privacy Officer
4338 E 142nd Street
Grandview, MO 64030

You may also submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to the U.S. Department of Health and Human Services (“HHS”) upon request or you may contact HHS at 1-800-HHS-TIPS.

ADDITIONAL INFORMATION

This is a brief summary of your rights and protections under the federal health information privacy law. You can learn more about health information privacy and your rights in a fact sheet called "Your Health Information Privacy Rights." You can get this from the website at www.hhs.gov/ocr/hipaa/

OTHER PRIVACY RIGHTS

Another law provides additional privacy protections to patients of alcohol and drug treatment programs. For more information, go to the website at www.samhsa.gov

TERMS OF USE

Thank you for visiting www.heartofamericarx.com (the "Website"), provided by Heart of America Pharmacy, LLC. The following website Terms of Use Agreement (the "Agreement") governs your use of the Website. Throughout this Agreement, Heart of America Pharmacy, LLC (the "Pharmacy") may also be referred to collectively as "we," "us," or "our." References to "you" and "your" refer to you, as an individual or entity.

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE. By using this Website you agree to this Terms of Use Agreement. If you do not agree to these Terms of Use and www.heartofamericarx.com Privacy Policy, please exit and disregard the information contained herein.

OBLIGATIONS

You are required to comply with all applicable laws in connection with your use of the Website, and such further limitations as may be set forth in any written or on-screen notice from Heart of America Pharmacy. As a condition of your use of the Website, you agree that you will not use the Website for any purpose that is unlawful or prohibited by this Agreement.

PRIVACY

You agree and consent to the terms of the www.heartofamericarx.com Privacy Policy, a copy of which you should review by clicking above.

ELECTRONIC COMMUNICATIONS

When you visit the Website or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

NO PROFESSIONAL ADVICE

Any information supplied through the Website by any employee or agent of Heart of America Pharmacy, whether by telephone, e-mail, letter, facsimile or other form of communication, is for educational purposes or general guidance on the use of the Website, and does not constitute medical, legal, or other professional advice. Health-related information provided through the Website is not a substitute for medical advice and it is important that you not make medical decisions without first consulting your personal physician or other healthcare professional. The receipt of any questions or feedback you submit to Heart of America Pharmacy does not create a professional relationship and does not create any privacy interests other than those described in the www.heartofamericarx.com Privacy Policy.

AUTHORSHIP

To the extent that content is identified on the Website as authored by a third party Heart of America Pharmacy is not the author.

TRADEMARKS

All rights in the product names, company names, trade names, logos, product packaging and designs of Heart of America Pharmacy, or third-party products or services, whether or not appearing in large print or with the trademark symbol, belong exclusively to Heart of America Pharmacy or its affiliates, or their respective owners, and are protected from reproduction, imitation, dilution or confusing or misleading uses under national and international trademark and copyright laws. The use or misuse of these trademarks or any materials, except as permitted herein, is expressly prohibited and nothing stated or implied on this Website confers on you any license or right under any patent or trademark of Heart of America Pharmacy or its affiliates, or any third party.

YOUR ACCOUNT OBLIGATIONS

In consideration of your use of the Website, you agree: (a) to provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) to maintain and promptly update the Account Information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of the Website. Account Information and certain other information about you are subject to the hlmrx.com Privacy Policy. For more information, please see our full Privacy Policy. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

YOUR CONDUCT

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying the Website will not be permitted. You agree to use the Website only for lawful purposes. You are prohibited from posting on or transmitting through the Website any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, fraudulent, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.

You agree not to access the Website by any means other than through the interface that is provided by us for use in accessing the Website. By using this Website, you agree not to:

  1. use this site for any purpose in violation of local, state, national or international laws
  2. delete or revise any material or other information of any other user, Heart of America Pharmacy or its affiliates harvest or otherwise collect information about others, including e-mail addresses, without their consent;
  3. take any action that imposes an unreasonable or disproportionately large load on the Website's infrastructure;
  4. use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any activity being conducted on this site;
  5. use any engine, software, tool, agent or other mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search the Website other than (i) the search engine and search agents available on the Website and (ii) generally available third party web browsers
  6. allow any other person or entity to use your username or password for posting or viewing comments or sending or receiving materials; or
  7. attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or in any way making up a part of the Website.

You further agree not to violate or attempt to violate the security of the Website, including, without limitation, actions such as:

  1. accessing data not intended for you or logging into a server or account that you are not authorized to access;
  2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  3. attempting to interfere with service to any user, host or network, including, without limitation, by way of submitting a virus to, or overloading, "flooding," "spamming," "mailbombing," "phishing" or "crashing," the Website;
  4. sending unsolicited e-mail, including promotions and/or advertising of products or services; or
  5. forging any TCP/IP packet header or any part of the header information in any e-mail or posting.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users involved in such violations.

SWEEPSTAKES AND CONTESTS

From time to time, we may offer and/or co-sponsor contests, sweepstakes, and games on the Website. Each of these activities shall be governed by specific rules accessible from the Website offering the promotion.

COPYRIGHT RIGHTS

Unless otherwise provided, all copyright rights in the text, images, photographs, graphics, user interface, and other content provided on the Website, and the selection, coordination, and arrangement of such content, are owned by Heart of America Pharmacy or its affiliates, or their respective third-party licensors, to the full extent provided under the United States Copyright Act and all international copyright laws. Under applicable copyright laws, you are prohibited from copying, reproducing, modifying, distributing, displaying, performing or transmitting any of the contents of the Website for any purposes other than solely for your own personal use as described below. Nothing stated or implied on the Website confers on you any license or right under any copyright of Heart of America Pharmacy or its affiliates, or any third party.

The Website and the information contained in the Website are for informational purposes only. You may freely browse this Website and download materials contained on this site for your personal, non-commercial use. However, no material, images, or design elements from this Website may be copied, reproduced, republished, re-posted, transmitted, hyperlinked, merged with any other works, or distributed in any way, for public or commercial purposes without our express written permission. Modifications of the contents of the Website are a violation of Heart of America Pharmacy and its affiliates' and/or copyright and other proprietary rights. Requests for permission to reproduce any information contained on this Website should be addressed to Privacy Officer, 4338 E 142nd Street, Grandview, MO 64030 or call our toll free number 844-780-4279, and ask to speak with the Privacy Officer.

COLOR/PRODUCT DESCRIPTION

We have made every effort to display as accurately as possible the colors of products that appear at the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We have attempted to be as accurate as possible. However, we do not warrant that the product descriptions are accurate, complete, reliable, current, or error-free. If a product offered by the Website is not as described, your sole remedy is to return it in unused condition.

DISCLAIMER OF WARRANTIES, LIMITATIONS OF LIABILITY, AND INDEMNIFICATION

While we use reasonable efforts to include accurate and up-to-date information on the Website, we makes no warranties or representations as to its accuracy. The materials contained on the Website are provided "AS IS" and without any implied or express warranties. We do not warrant that the functions contained in the materials will be uninterrupted or error free, that defects will be corrected, or that this Website is free of viruses or other harmful components. We do not warrant or make any representations regarding the use or results of the use of the Website in terms of accuracy or reliability. Anyone accessing this site assumes the entire cost of all necessary computer or network servicing, repair or correction. Under no circumstances will we be liable for any special or consequential damages that result from the use of, or inability to use, the Website.

UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DISTRIBUTING THE WEBSITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES FOR LOSS OF PROFITS, GOOD WILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM (i) THE USE OF OR INABILITY TO USE THE WEBSITE, (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR (v) ANY OTHER MATTER RELATING TO THE SERVICE. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE WEBSITE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

You agree to indemnify and hold us, and our subsidiaries, affiliates, officers, directors, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post to or transmit through the Website, your use of the Website, your connection to the Website, your violation of the Terms of Use, or your violation of any rights of another.

OUR RIGHTS

We may elect to monitor areas of the Website by electronic or other means and may disclose any content, records, or electronic communication of any kind if such disclosure is necessary or appropriate in our discretion (i) to satisfy any law, regulation, or government request; (ii) to operate the Website; or (iii) when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the website or anyone else that could be harmed by such activities. We are not responsible for screening, policing, editing, or monitoring such content. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive content, we may investigate the allegation and determine in our sole discretion whether to remove or to request the removal of such content from the Website. We may terminate your access, or suspend your access to all or part of the Website, without prior notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to our interests or the interests of another user, or other third parties.

Because customer service is paramount to our business, we reserve the right to refuse to sell products to you if it reasonably appears to us that you intend to resell the products. In addition, we reserve the right to limit quantities of items purchased by each customer. In addition, we reserve the right to cancel any order or part of an order, or refuse service to anyone for any reason. Such reasons may include, but are not limited to, unauthorized coupon use, product availability, and price discrepancy or pricing error. We reserve the right to charge fees or extra shipping charges for any product that is backordered. We also reserve the right to change the terms of any offer or promotion at any time without notice. The posting of prices on our Website is not an offer for sale of goods, and the order confirmation is not an acceptance of an offer to purchase goods. We cannot confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. The contract for sale of goods between us and any customer is not entered into until we charge a valid credit card or otherwise accept payment.

We also reserve the right to disclose any information necessary to satisfy any applicable law, regulation, legal process or governmental request.

LINKS TO THIRD PARTY SITES

Occasionally, we may make available a link to a third party's web site. These links will let you leave the Website. The linked sites are not under our control and we are not responsible for the availability or reliability of the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse, sponsor, or recommend the site or its use or contents. Consequently, please direct any concerns or complaints you may have regarding these external links to their site administrator.

APPLICABLE LAW

These Terms of Use shall be governed and interpreted pursuant to the laws of the State of Kansas, United States of America, notwithstanding any principles of conflicts of law. All disputes arising out of or relating to these Terms of Use shall be finally resolved by arbitration conducted in the English language in the State of Kansas, U.S.A., by a sole, jointly appointed arbitrator, under the commercial arbitration rules of the American Arbitration Association. The parties shall bear equally the cost of the arbitration (except that the prevailing party shall be entitled to an award of reasonable attorneys' fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator). All decisions of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction. Notwithstanding the foregoing, Heart of America Pharmacy shall be entitled to seek injunctive relief, security, or other equitable remedies from any court of competent jurisdiction.

TERMINATION

These terms are effective until terminated by either party. If you no longer agree to be bound by the Terms of Use, you must cease your use of the Website. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Website without prior notice. You agree that any termination of your access to the Website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Website. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Website.

GENERAL INFORMATION

These Terms of Use constitute the entire agreement between us (you and us) and govern the use of the Website. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. Our failure to exercise or enforce any right or provision of this Agreement or respond to a breach by you or other parties shall not in any way waive our right to enforce subsequently any terms or conditions of this Agreement or to act with respect to similar breaches. If any provision of the Terms of Use is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms of Use remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Website or the Terms of Use must be filed within one year after such claim or cause of action arose or be forever barred.

The section titles in the Terms of Use are for convenience only and have no legal or contractual effect.

Security

When you place an order online, your personal information and credit card or debit card information are encrypted using SSL encryption technology before being sent over the Internet, We use SSL technology to prevent your information from being stolen or intercepted while being transferred to us and once we have received it. Your credit card information is always stored in encrypted form in a restricted-access database that is away from our Web site database so it is not connected to the Internet, to keep it safe from hackers. However, no method of transmission over the Internet, or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

COPYRIGHT COMPLAINTS

We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Website in a way that constitutes copyright infringement, you may notify us by providing our copyright agent the following information:

  1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  2. a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
  3. identification of the URL or other specific location on the Website where the material that you claim is infringing is located;
  4. your name, address, telephone number, and email address;
  5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act

on the copyright owner's behalf.

Our agent for notice of claims of copyright infringement on the Website can be reached as follows:

Privacy Officer - Heart of America Pharmacy
4338 E 142nd Street
Grandview, MO 64030

MEDICAL INFORMATION PRIVACY

Heart of America Pharmacy, LLC and its affiliates* ("we" or "Heart of America Pharmacy") is committed to protecting your privacy. Therefore, Heart of America Pharmacy has developed policies and procedures to ensure that the information you provide to us through our web site, the www.heartofamericarx.com, is collected and maintained in a manner that respects your privacy. This Medical Information Privacy Notice explains these important policies and procedures so that you will be aware of how we collect and use the information you provide us, and how you may modify and/or delete this information.

Because your privacy is important to us, Heart of America Pharmacy does not track or collect personal information unless it is purposefully and knowingly provided to us. In other words, we do not collect your information without your knowledge.

Should you request that we contact you to provide additional information about our products and services, and you have provided us with personal information so that we may do so, we will not use or disclose this information outside of Heart of America Pharmacy without your consent, unless required by law. In the event that you use Heart of America Pharmacy’s products/services, we may use and/or disclose the information that you provide to us in communications with your treating physician and/or insurance plans.

To summarize, it is our policy: (1) not to collect your personal information without your knowledge and consent; (2) to protect the privacy of any personal information you choose to provide to us; (3) to notify you of our policies and procedures regarding your personal information; and (4) to abide by the terms of this Privacy Statement. We are dedicated to fulfilling this policy.

Privacy Notice for the Use and Disclosure of Medical Information

This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.

In order to provide health related products, services, and information, Heart of America Pharmacy uses and discloses medical information about patients as described in this Privacy Notice.

Heart of America Pharmacy and its covered entities are required by law to maintain the privacy of legally protected individually identifiable health-related information ("your medical information") about you and to provide you with this notice of our legal duties and privacy practices with respect to this information.

How Heart of America Pharmacy and its Affiliates Use and Disclose Your Medical Information

  1. Your medical information will be used or disclosed in connection with your health care treatment. For example, your medical information may be used to provide health-related products to you and to coordinate with your doctor to ensure that you receive the products that your doctor has prescribed to you.
  2. Your medical information will be used and disclosed as needed to collect payments for the products and services that you receive, such as when Heart of America Pharmacy bills Medicare, your private insurance carrier, or you for the items you receive.
  3. Your medical information will be used and disclosed as needed to manage and improve the quality of Heart of America Pharmacy's internal health care operations, including uses such as quality assessments, audits, and other similar functions. Limited medical information about you may also be disclosed to your insurers or doctors for managing their internal health care operations.
  4. Your medical information may be disclosed to third parties that provide certain services to us, such as data processing, billing, legal, or accounting services, under contracts that protect your medical information from unauthorized use or disclosure.
  5. Your medical information may be disclosed to family members, other relatives, close personal friends, or other persons whom you may authorize, as we determine in our professional judgment to be relevant to their involvement in your health care.
  6. We may contact you to provide prescription refill reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.
  7. Your medical information may be used or disclosed to the Food and Drug Administration (FDA) or to entities regulated by the FDA relative to adverse events involving products or to enable product recalls, repairs, or replacements of products; to public health or legal authorities responsible for safeguarding public health or preventing injury or disease; or to health oversight agencies for activities such as audits, investigations, inspections, or other proceedings to monitor our operations, the health care system, government health programs, or compliance with civil rights laws.
  8. Your medical information may be disclosed to provide information needed for law enforcement purposes or for a legal proceeding. Your medical information may be disclosed for judicial or administrative proceedings pursuant to a court or administrative order or in response to a subpoena, discovery request or other lawful process, provided that in the absence of a court or administrative order, reasonable efforts are made to notify you of the request or to secure a protective order preventing the information from being used for other purposes.
  9. We are permitted to disclose your medical information to social services, protective services, or other government authorities if we reasonably believe that you are a victim of abuse, neglect, or domestic violence, provided that the disclosure is either required by law, authorized by you, allowed by law and necessary to prevent harm to you or someone else, or a law enforcement or public official represents that the information is necessary and will not be used against you.
  10. In addition, federal regulations allow us to use or disclose your medical information for other specific purposes, including: compliance with worker's compensation laws; assisting coroners, medical examiners and funeral directors in performing their functions; aiding organ or tissue procurement organizations in performing their donation, banking, or transplantation functions; notifying family members, personal representatives, or caregivers of your location and general condition; providing information to military command authorities if you are in a military service, a correctional institution if you are an inmate, or legally authorized national security, intelligence, or protective service authorities; or for research under approved protocols to protect your privacy.
  11. Your medical information may be disclosed to provide emergency information to law enforcement, emergency response, or disaster relief officials; to avert a serious threat to the health or safety of you, the public, or another person; or as otherwise required by law.
  12. We will obtain your written authorization before we use or disclose your medical information for purposes other than those described above or as otherwise permitted or required by law. You may revoke an authorization in writing at any time, requiring us to stop using or disclosing your medical information except to the extent that we have already acted in reliance on your authorization.

Your Rights Concerning Your Medical Information

You have a right to inspect, copy and request amendments to your medical information by sending a written request to the Privacy Officer at the address provided below. We may deny requests for access and amendment in certain instances. You have a right to ask that most denials of access be reconsidered, and you have a right to submit a statement disagreeing to a decision to reject a proposed amendment, to which we may respond.

You have a right to request and receive an accounting of disclosures of your medical information that we or our business associates may make to certain third parties without your authorization (for information recorded on or after April 14, 2003) for most purposes other than treatment, payment or health care operations. We may charge a fee if you request more than one accounting during any 12-month period. Your request must specify the time period to be covered in the accounting, up to 6 years.

You have a right to request reasonable arrangements to ensure that communications containing your medical information are provided to you in a confidential manner or to an alternative location.

You have a right to request restrictions on certain uses and disclosures of your medical information, although we are not required to agree to a requested restriction.

You have a right to request and receive a paper copy of this Privacy Notice.

If you believe that your privacy rights have been violated, you have a right to complain to Heart of America Pharmacy, its affiliates or the U. S. Department of Health and Human Services. You may contact Heart of America Pharmacy Privacy Officer at the address or phone number provided below. No adverse action or retaliation will be taken against you for filing a complaint.

We are required to abide by the terms of this Privacy Notice currently in effect. We reserve the right to change the terms of this notice and make the new notice effective for all of the medical information about you that we maintain. Any revised Privacy notice will be posted on our web site, inserted in packages that we send to new customers, and provided in response to written, telephone or e-mail requests.

For further information about our privacy policies and practices, or to exercise any of your rights as described above, please contact our Privacy Officer by mail at the address shown below or call our toll free number 844-780-4279 and ask to speak with the Privacy Officer.

Return Policy

Heart of America Pharmacy strives for customer satisfaction and accuracy on all orders shipped. This is a philosophy that we respect, practice and emphasize in our business.

Our return policy has been established to protect our customers. For your safety, Heart of America Pharmacy cannot accept returns of properly filled medication orders. Product returned outside of this return policy or without authorization may be discarded without refund.

Thank you for your time and continued business. If you have further questions or concerns, please contact our Customer Service Department, 8AM - 4PM Central Time at 844-780-4279.

toll-free at 844-780-4279

Hours of Operation: 8AM - 4PM Central Time